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This policy explains what information mwplaynet collects when you use your account, how we use it, and the choices available to you. Where access or eligibility is discussed, availability depends on local law and the eligible regions we serve — including Philippines members who use GrabPay, Coins. ph, and InstaPay.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the credentials you choose. When you make a transaction using GrabPay, Coins. ph, or InstaPay, we receive a transaction reference and the amount moved; we do not store your full wallet credentials or payment PIN on our systems. We also collect session data: the device type, browser version, and pages visited during your session. This helps us keep your account accessible and to detect unusual activity early. Log data is retained for a period consistent with our operational and legal obligations; the specific retention window that applies to your account is shown in your account settings after login. We collect only what is necessary to operate your account, process your transactions, and respond to your support requests. We do not sell your personal data to third parties for marketing purposes. Any third-party service we work with — including payment processors handling GrabPay, Coins. ph, and InstaPay flows — operates under a data-handling agreement with us.
Transaction references from GrabPay flows are stored for account reconciliation only.
Coins. ph payment records are tied to your account history, viewable after login.
InstaPay transfer references appear in your wallet transaction log inside your account.
This policy covers data collected through your mwplaynet account and the services you access while logged in. It does not extend to third-party sites you may reach through links on our pages, nor does it govern the data practices of payment processors beyond their contractual obligations to us. Understanding where our responsibility begins and ends helps you manage your account with confidence.
Data collected during login, session activity, and account settings changes falls fully within this policy. You can review what is held via the account data section after login.
Payment references from GrabPay, Coins. ph, and InstaPay are covered here. The payment processor's own privacy terms govern how they handle data on their side of the transaction.
Browsing behaviour on mwplaynet pages — which sections you visit, how long you spend — is recorded in session logs covered by this policy and used only to maintain service quality.
Links to external sites, game studio interfaces, and off-platform tools operate under their own privacy terms. We cannot make commitments about data practices beyond our own platform.
You have the right to know what personal data we hold, to ask us to correct anything inaccurate, and to raise questions about how it is being used. Most of these actions start inside your account. After login, the account settings page shows the profile details currently on record — name, contact information, and linked payment references. If something is wrong, you can submit a correction request directly from that screen. For data questions that go beyond account settings — such as asking what logs we hold or requesting that certain records be reviewed — our support team handles those through the contact routes listed on this page. We aim to acknowledge requests promptly and will follow up through the contact method you used. Availability of certain rights may depend on local law and the eligible regions we serve.
Log in and open account settings. The profile section shows the data currently associated with your account, including contact details and transaction references.
Use the edit fields in account settings to update contact information. For changes to identity-linked records, follow the verification steps shown on that screen.
Contact support using the routes below with the subject line referencing your data or privacy request. Include your registered contact detail so we can match the request to your account.
For log-level or retention questions beyond account settings, submit a written request through the support channel. We will respond through the same contact method you used.
If you have a question about this policy, want to correct account data, or need to raise a concern about how your information is handled, the routes below are the right places to start. Include your registered account detail and a clear description of your request so we can route it correctly.
Open the chat icon from your account dashboard to speak with the support team. State that your request relates to account data or this privacy policy at the start of the conversation.
Send your written privacy or data request to our support email address listed in the account help section. Written requests allow us to document and track your concern accurately.
The help section inside your account lists current contact options and provides a form for account-related requests, including those that reference this policy.
We apply access controls to limit who inside our operations can view account data, and we use encrypted connections for data in transit — including payment references passed through GrabPay, Coins. ph, and InstaPay flows. Cookies are used to maintain your login session and to remember preferences you set during your visit; you can manage cookie behaviour through your browser settings at any time. Data is retained for as long as your account is active and for a period after closure consistent with our legal obligations — the applicable window is shown in account settings. We do not use your account data to build advertising profiles for sale to third parties. If you believe your data has been mishandled, the support routes on this page are the correct starting point.
Data moving between your device and our platform — including GrabPay, Coins. ph, and InstaPay transaction references — travels over encrypted connections to reduce interception risk.
We use session cookies to keep you logged in and preference cookies to remember your account settings. Your browser controls let you review or clear these at any time.
Active account data is held while your account remains open. The retention period that applies after account closure is shown in your account settings and follows our legal obligations.
We do not sell your personal data to advertisers or data brokers. Third-party processors we work with — including payment rails — operate under data-handling agreements with us.
These answers cover the questions we hear most often from members about account data, privacy rights, and how to act on them.
We collect the registration details you submit — name, contact information, and account credentials. When you transact using GrabPay, Coins. ph, or InstaPay, we store a transaction reference and amount. Session data such as device type and pages visited is also logged for security and service quality.
Log in and go to account settings. The profile section shows the personal details currently on record. For log-level data beyond what appears in settings, submit a request through our support team using the contact routes listed on this page.
Yes. Use the edit fields in account settings to update contact details. For identity-linked records, follow the verification steps shown on that screen. If you need help completing a correction, contact support and reference your registered account detail in the message.
We do not sell your data to advertisers or data brokers. Payment processors handling GrabPay, Coins. ph, and InstaPay operate under data-handling agreements with us. Any third-party service we use receives only what is necessary for the specific function they perform.
Data is retained while your account is active and for a period after closure consistent with our legal obligations. The applicable retention window for your account is shown in account settings after login. Requests about specific retention questions can be sent to our support team.
Use live chat from your account dashboard or send a written request to our support email, both accessible from the account help section. State clearly that your concern relates to data or this privacy policy. We acknowledge requests and follow up through the same contact method you used.